Privacy Policy

Welcome to Superbet. This Privacy Policy explains how Superbet collects, uses, discloses, and protects your personal information when you use our website, mobile applications, and other services (collectively, the "Services"). We are committed to protecting your privacy and handling your data transparently and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By accessing or using Superbet's Services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Services. This policy is an integral part of our Terms and Conditions.

We collect various types of information to provide and improve our Services to you. This includes:

• Account Registration Information: When you create an account with Superbet, we collect your full name, date of birth, email address, physical address, phone number, and a chosen username and password.
• Identity Verification Information: To comply with regulatory requirements and prevent fraud, we may request copies of identity documents, such as a passport, driver's license, or utility bills. This may include photographs or scans of these documents.
• Financial Information: When you deposit funds or withdraw winnings, we collect payment details, including bank account numbers, credit/debit card numbers, and other payment method identifiers. We do not store full credit card details on our servers.
• Transaction Data: We record details of your betting activity, deposits, withdrawals, and other transactions made through your Superbet account.
• Technical Data: This includes your IP address, browser type and version, operating system, device identifiers, time zone setting, browser plug-in types and versions, and other technology on the devices you use to access our Services.
• Usage Data: We collect information about how you use our website and services, including pages visited, links clicked, and the duration of your visits.
• Communication Data: Records of your interactions with us, such as emails, live chat transcripts, and phone call recordings with our customer support team.
• Marketing and Communication Preferences: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

Superbet uses your personal information for the following purposes:

• To Provide and Manage Our Services: This includes setting up and maintaining your account, processing your bets, deposits, and withdrawals, and providing customer support.
• Identity Verification and Fraud Prevention: We use your information to verify your identity, comply with "Know Your Customer" (KYC) and anti-money laundering (AML) regulations, and detect and prevent fraudulent activities.
• Regulatory Compliance: To meet legal and regulatory obligations imposed by our licensing authority and other applicable laws.
• Personalization: To tailor our services, content, and offers to your preferences and betting history.
• Communication: To send you important updates, service announcements, and respond to your inquiries. With your consent, we may also send you marketing communications about Superbet's products and promotions.
• Service Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and user experience of our Services.
• Security: To protect the security and integrity of our Services, systems, and user accounts.
• Responsible Gambling: To monitor for and identify potential problem gambling behaviors and provide appropriate support or interventions.

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our betting and gaming services as per our Terms and Conditions.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Superbet is subject, such as AML, KYC, and responsible gambling requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. This includes improving our services, preventing fraud, ensuring network and information security, and direct marketing where permitted by law.
• Consent: In specific situations, we may ask for your explicit consent to process your data, for example, for certain types of marketing communications. You have the right to withdraw your consent at any time.

Superbet may share your personal information with third parties under the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law, to comply with legal processes, or to protect our rights or the safety of others.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialized agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• Affiliates: We may share data with companies within the Superbet corporate group for operational purposes.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

We do not sell your personal data to third parties for their independent marketing purposes.

Superbet implements robust technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS technology.
• Access Controls: Strict access controls are in place to limit who can access your personal data, based on job role and necessity.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized network access.
• Regular Audits: We regularly audit our systems for vulnerabilities and potential attacks.
• Employee Training: Our employees receive regular training on data protection and security best practices.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly in cases of direct marketing or processing based on legitimate interests.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

Superbet uses cookies and similar tracking technologies to enhance your experience on our Services. Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies for purposes such as:

• Authentication: To identify you when you log in to Superbet.
• Security: To detect and prevent fraudulent activity.
• Preferences: To remember your settings and preferences.
• Analytics: To understand how users interact with our Services and improve their functionality.
• Advertising: To deliver relevant advertisements to you.

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this means we will retain your data for the duration of your active account with Superbet and for a period thereafter as required by regulatory obligations (e.g., anti-money laundering laws) or for the establishment, exercise, or defense of legal claims.

When your personal data is no longer required, we will securely delete or anonymize it.

Superbet operates globally, and some of our service providers or Superbet group entities may be located outside of your country of residence, including outside the European Economic Area (EEA). When we transfer your personal data internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing binding corporate rules.

Superbet's Services are not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, if higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as quickly as possible and close the associated account.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by email or other direct communication. We encourage you to review this Privacy Policy periodically to stay informed about how Superbet is protecting your information.

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer:

Email: [email protected]

Postal Address: [Our registered office address, which is not disclosed here for privacy and security reasons, but would be available upon direct request or via our Terms and Conditions]